Terms & Conditions of Sales

GENERAL RENTAL CONDITIONS OF THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor FASBINDER Angélique/Au Chat'rme des Blanches Pierres
* Domicile (of the lessor): 22, route des Blanches Pierres B-4970 Francorchamps
* Phone: +32 87275724
* Email address: auchat.rme.dbp@gmail.com
* Bank account (of the lessor): (BNAGBEBB) BE07132548130166
* VAT number (if applicable): BE 0725543865
The contract is a tourist rental contract. The duration of the rental constitutes an essential condition without
which the contract would not have been concluded. The tenant cannot establish his domicile in the rented building.
The establishment includes 4 accommodations for a respective capacity of 7 people.
Each accommodation located at the address of the lessor.
- Accommodation 1: Double guest room ""La Charmante"" (2 adults or 1 adult and 1 child over
12 years).
- Accommodation 2:Double bed and breakfast ""L'Échappée"" (2 adults or 1 adult and 1 child over 12
years).
- Accommodation 3: Single guest room ""L'Entrechat"" (1 adult or 1 child over 12 years old
accompanied by at least one adult staying only in the ""L'Échappée"" double room).
- Accommodation 4: Chat'rme studio/apartment (2 adults or 1 adult and 1 child over 12
years).
The tenant is required to respect the maximum capacity announced in the rental. Any breach of this
clause may result in the immediate termination of this contract, at the fault of the tenant, the amount of the
lease remaining definitively acquired by the lessor. Any outside person who is not a tenant cannot enter
the places even ""on visit"" without the agreement of the LESSOR.
The tenant must present himself on the specified day and at the times indicated. In case of late or deferred arrival, the
tenant must notify the lessor.

ARTICLE 2: TERMS OF CONCLUDING THE CONTRACT
The rental is effective by direct payment of the total price of the stay:
?either collected by the secure payment system (Stripe) when booking online;
? either to be paid to the lessor's bank account number within 3 days of receipt of the
confirmation of the electronic reservation (voucher).
Any reservation made within 7 days before the arrival date is considered late. In this
case, the total amount of the stay will be paid to the lessor's account number, either by agreement: on arrival, in cash.
Unless otherwise specified in the reserved offer, the price of the stay does not include:
? Deposit: €300.00/studio (Three hundred euros) OR €50.00/guest room(s) (fifty euros)
? Rental of bath towels for the studio: 10€/person/stay
? Preparation of a second single bed in the living room of the studio.
? Breakfast
? Any extraordinary service or special request.

ARTICLE 2 bis: THE DEPOSIT
The deposit, in the amount of €300.00 (Three hundred euros) for the studio OR €50.00 (Fifty euros) per room will be
paid 7 days before the stay by bank transfer to the lessor's bank account number or deposited in cash,
and only cash on arrival.
The lessor reserves the right to refuse access to the establishment if the deposit is not paid.
The deposit will be returned within 7 days of departure, by bank transfer if no damage, or theft in
accommodation, ancillary buildings, surroundings or other is noted.
The deposit is intended to cover all debts for which the tenant may remain liable to the
lessor when returning the premises.
In the event of a dispute, the lessor may, under his responsibility, keep the deposit until the
responsibilities are clearly established.
If it turns out that the tenant is not liable for the sums claimed and that all or part of the deposit must
be returned, the lessor will owe interest, at the legal rate, on the amount to be returned in the end.

ARTICLE 3: SOLIDARITY
In case of multiple tenants, the person who made the reservation is responsible for the debts and
claims of all the tenants and must bring the deposit as many times as there is rented accommodation.

ARTICLE 4: LATE PAYMENT
If the lessor does not receive the payments on time, he may waive the rental by letter
registered letter or e-mail within 2 days of the date scheduled for payment.
This clause does not apply to late reservations.
Any amount owed by the tenant, and not paid 7 days after its due date, will automatically and without
in default, for the benefit of the lessor, interest at the legal rate per month from its due date, the interest of any
month started being due for the entire month.

ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – NO SHOW
Cancellation by the tenant
Any cancellation must be notified by registered letter or e-mail and addressed to the lessor.
The cancellation conditions determined in the dematerialized order form (voucher) apply.
In the event of force majeure (or act of the prince) for one or the other party:
1. The date of performance of the contract will be postponed to a later date to be agreed between the parties (good to
be worth an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement could be found within a period of 12 months, the amounts paid will be
fully refunded to the tenant.
2. The contract is canceled by agreement between the two parties and all amounts already received by the
lessor are reimbursed to the lessee.
Cancellation by the lessor
Any cancellation must be notified by registered letter or e-mail and sent to the tenant.
The cancellation conditions determined in the dematerialized order form (voucher) apply.
In the event of an unforeseen event, such as accident, death, or compelling family or material problems, the owner pays
to the tenant all the sums paid in advance, and the parties are quits.

Arrival (check-in)
The tenant must present himself on the day specified in the time slot mentioned on this contract. In case
late or unexpectedly delayed arrival, the tenant must notify the owner, and may be subject to an additional charge (€10/started hour of delay).
Premature departure:
The premature departure of the tenant does not entail any refund, even partial, of the price of the stay.
Non-presentation of the tenant (no-show)
If the tenant does not show up within 6 hours of the arrival date mentioned on the contract:
? the booking becomes null and void;
? the payments remain with the lessor who reserves the right to claim the balance from the tenant;
? The lessor can dispose of his property.

ARTICLE 6: RESPONSIBILITIES – INSURANCE
a) Fire insurance
The tenant must be covered by Fire Insurance (resort) for the damage he could cause to
the building and the rented furniture.
The tenant declares, after having checked it, to be covered for such risks by his fire insurance
personal (resort insurance).
In the event of a breach, the tenant undertakes to sign a contract covering this risk.
b) Family Liability Insurance (private life)
The tenant declares that he is covered by a Family Civil Liability insurance (private life).
In the event of a breach, the tenant undertakes to sign a contract covering this risk.

ARTICLE 7: PETS
Pets are not accepted. In the event of non-compliance with this rule, the lessor has the right to
refuse the tenant entry into his establishment. The refusal can in no way be considered as a
modification or breach of contract at the initiative of the lessor, so that in this case of departure of the tenant,
no refund can be considered.

SECTION 8:USE AND OCCUPANCY OF PREMISES
The tenant agrees to adopt a behavior respectful of the inhabitants and the environment in general
(fauna, flora, various equipment, etc.). He uses the rented property in accordance with its destination and in person
careful and responsible. See appendix: internal rules.
The tenant must return the property in the condition in which he received it. He answers for any loss or damage to the lessor.
Lively parties such as student guindaille, panty burning, dance party, or strongly
alcoholic, etc… are not allowed.

ARTICLE 9: COMPLAINTS
Any complaint must be sent to the lessor by registered letter or electronic mail within
3 days after the end of the stay. Supporting documents must be attached.

Failing agreement between the parties, only the courts of the judicial district of the place where the
accommodation are competent.
ARTICLE 9 bis: MEDIATION OF THE FEDERATION OF COTTAGES AND GUEST HOUSES OF WALLONIA
Failing agreement between the parties, they will submit their grievances to the secretariat of the Fédération des Gîtes et
Bed and Breakfast in Wallonia who will try to offer an amicable solution.
Failing agreement between the parties, only the courts of the judicial district of the place where the
accommodation are competent.
This clause only applies to member establishments of the Fédération des Gîtes et Chambres
of hosts of Wallonia in order of contribution.

ARTICLE 10: CONTROL OF TRAVELERS
The lessor is entitled to carry out the control and registration of the identity of all the occupants of
accommodation in accordance with the law of 2007. The tenant must present a valid identity document
(identity card or passport).

ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and the
rules of procedure for his/her accommodation(s) (see appendix 1 and/or 2) and having accepted all the
clauses at the latest when booking online, when paying the deposit and/or the balance of the stay, or
when taking possession of the accommodation.

Appendix 1: Internal rules for the Studio-apartment.
We live in a calm and relaxing area. It is important for you and our other guests to be able
take full advantage of it. You are therefore asked to respect certain small rules of good conduct:
- Do not shout unnecessarily.
- Do not run in the common areas (noise and risk of falling).
- After 10 p.m., be sure to reduce the volume of the televisions and/or the radio, and speak at the lowest level.
A deposit of 300 € is required. We take care of the cleaning, however if we
We had to deplore a lack of minimum cleanliness (ex: unwashed dishes, bathroom / toilets in very
poor condition, etc), or non-compliance with this regulation, we will keep a minimum of 50 € on the deposit
of arrival. The same will apply to any damage or theft based on our tickets/invoices/internet.

You can enjoy the exteriors on the far left of the building (facing the house).
Be careful not to trample the young fir trees; and of course not to leave litter! Trash cans of
sorting are available to you in the ""covered terrace"" section. For food waste, we
We have hens who will be delighted to feast on your leftovers!
For reasons of health, hygiene and cleanliness, it is forbidden for any animal to enter the "
guest House ". Please therefore always close the door to the covered terrace behind you.
You are strictly FORBIDDEN to smoke in the house (smoke detection), on the balconies as well!
To do this, you have access on the ground floor to the covered terrace: an ashtray, a table and chairs
are there to make you more pleasant.

For a reason of comfort and warmth, we have chosen to put parquet. The prosecution asks for
attention. IMPORTANT: if you have to return with dirty shoes, with stones under the soles
or full of snow, be sure to put them on the small doormat available to you either in the entrance hall
common, or remove them on your return and carry them to your rental, and leave them on the doormat of your
lease.
The weather can change quickly in Belgium. Be careful to close the windows properly when you are away. If this
was not the case, we reserve the right to close them. (except bedroom: by tilting, no
issue).
We put bed sheets at your disposal, please do not remove them as well as the protections for the
mattress, please.

If the use of the sofa bed in the living room is used (as a bed) without having requested it (= option), a minimum of €30 will be deducted from the deposit.

The rental of towels is possible (10€/ppstay), for internal use at the house,
not outdoors!

We decline all responsibility in the event of a fall or theft, as well as any injury or inconvenience related to your
stay, whether in the house or outside our property.
The signature of the contract, whatever it is, automatically marks your agreement with these regulations. For the well-being of
everyone, please take this into account. Thank you for all !

Appendix 2: Internal rules for guest rooms

We live in a calm and relaxing region. It is important for you and our other guests to be able to
to take full advantage of. You are therefore asked to respect certain rules of good conduct:
- Do not shout unnecessarily.
- Do not run in the common areas (noise and risk of falling).
- After 10 p.m., be sure to reduce the volume of the televisions and/or the radio, and speak less loudly.
A deposit of 50 euros is requested and will obviously be returned to you, if no damage
or theft is to be noted at the time of your departure according to the conditions of the contract.
As far as bathroom linen is concerned, it is absolutely forbidden for you to take these out of
the establishment (example: going to the lake, swimming pool, thermal baths, or other).
You can enjoy the exteriors on the far left of the building (facing the house).
Be careful not to trample the young fir trees; and of course not to leave litter!

Sorting bins are available to you in the ""covered terrace"" section. For the remains of
food, we have hens, they will be delighted to make a feast of it! Feel free to use these
possibilities if you didn't have enough with the bins in the room.
For reasons of health, hygiene and cleanliness, it is forbidden to bring any animal into the entire
part "guest house". So make sure you always close the door to the covered terrace behind you.

It is strictly forbidden to smoke in the rooms of the house including on the balconies!
To do this, you have access to a covered terrace on the ground floor: a table and chairs are there to be more
pleasant as well as an ashtray.
We decline all responsibility in the event of a fall or theft, as well as any injuries related to your
stay, whether in the house or outside our property.
For a reason of well-being and warmth, we have chosen to put parquet. The prosecution asks for
attention. IMPORTANT :
1. If you have to return with dirty shoes, with stones, mud, or snow under the soles, be sure to put them on the small doormat made available to you either in the common entrance hall, or the
pick them up on the ground floor and take them to your rental, then let them dry on the doormat of
your room, please.
2. The weather changes quickly in Belgium. Be careful to close the windows when
of your absences (or leave them in tilting mode). If this was not the case, we reserve the right to go
close them.
3. It is requested not to consume alcoholic beverages or eat in the rooms. Whether
we find irrecoverable stains, on the fabrics or on the ground, we will keep the full deposit.

Your rental agreement, whatever it is, formalizes your agreement to this regulation.

GENERAL CONDITIONS OF SALE ONLINE VIA the ORC

1. Object

These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool   (ORC).

The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them.The customer has the option of saving and printing these general conditions.

1. Offers

All of our advertisements, web pages or offers are developed in good faith and based on available data. Maps, photos and illustrations are presented for information purposes and are not contractual. They can be modified before the finalization of the reservation. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.

1. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges.Any supplements are clearly indicated before the reservation is made for the service.

The customer authorizes us to correct any obvious price errors.

1. Reservation

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility cannot be engaged in this regard.The reservation is deemed accepted by the customer at the end of the reservation process.

1. Booking process

Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation:

the seizure of the bank card in the event of a request for guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) services(s) and, finally, the validation of the reservation by the customer.

1. Acknowledgment of receipt of the reservation

The booking tool acknowledges receipt   of the customer's reservation and confirms it by sending an e-mail without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the servicesreserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment to which the customer can submit his complaints.

1. Right to retract

It is recalled that, in accordance with article VI.53 of the Belgian Economic Law Code, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:

• accommodation other than for residential purposes (e.g. holiday accommodation),
• of a transportation,
• a car rental,
• catering and services related to leisure activities.

1. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment service providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the bank of the establishment, for the execution of the reservation contract.We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by e-mail or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have a right of access, rectification, erasure of your data, as well as a right of opposition to the collection of your data. These rights can be exercised by sending us an email, mentioning your surname, first name and address as well as the subject of your correspondence.

Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.